This week, I’d like to highlight a feature of the website that you may have missed. When we started filling orders paperlessly a several years ago, I revamped the “Order History” that you can view by looking at the Your Account page. Back when we had a sheet of paper with your order on it, you could see right then if a grower couldn’t fill an item you had ordered. Now, I sometimes get asked days or weeks later about missing items. The system records every time a grower takes something off your order by adding a note to the comment section of the order. Sometimes they’ll also email you in person, but not always. Additionally, the system records when we put an item in your bag, and how you paid. If something turns up missing because the grower didn’t bring it, or if we later discover an item with your name on it, it’ll record that too. If you’ve got a pending credit card payment, that gets adjusted before we process the card. If you already paid via Venmo or in person, we automatically issue refunds for items you paid for but didn’t receive (and you’ll get an automated email each time), and that gets recorded on the order also. You can see all these notes and details about your order by pulling it up in your order history and clicking the link for the PDF Invoice.
If you want to double-check our packing before you drive away with your order, you can print out that invoice and bring it with you or load it up on your smart phone. There’s nothing wrong with that, and we welcome your diligence. By 2pm on Thursday, it should accurately reflect what you’re going to be getting that day. I will say that the paperless system has improved our order filling accuracy tremendously. We still have to refund a thing or two each week, but well over 99.9% of the items are getting to where they’re supposed to go.
If you have entered your credit card into our system, we do not run those cards until after pickups close on Thursday night, and the total charged to your card reflects any adjustments that had to get made along the way. If there is any question, the PDF has an item by item accounting of everything you received and was charged for, so we can go back over that at any time.
If you’ve ordered something one week and want to order it again, but can’t quite remember what it was called or who sold it, there’s a simpler version of your order history right on the market page. If you never use it, you can hide it, but what makes it really useful is the items you ordered previously will have an “add to cart” link right next to them if they are currently being offered for sale again. If you like to buy the same things each week, it can really speed up your shopping time.
Thank you so much for your support of Athens Locally Grown, all of our growers, local food, and our rights to eat it. You all are part of what makes Athens such a great area in which to live. We’ll see you at our market’s home on Tallassee Road!
We are still getting new customers every week (and we love seeing new masked faces!) so for all of you you can find a detailed run-down of how Thursdays go on our website here: https://athens.locallygrown.net/faq#7
Other Area Farmers Markets
If ALG doesn’t have everything you need, please support our growers at the other markets that are now back up and running, or at their own locations. The Comerian takes online orders for Saturday pickup at the bakery here: https://www.thecomerian.com/online-ordering. The Athens Farmers Market aims both taking a few weeks off, but they’ll return soon. The West Broad Farmers Market is back, holding a drive through market just like us (and using my software too, so it’ll be nice and familiar). You can join them at https://wbfm.locallygrown.net. The Culinary Kitchen of Athens has started a socially distanced winter market, Saturdays from 11am to 2pm at Hendershots on Prince. And of course Collective Harvest is going strong over at https://www.collectiveharvestathens.com.
All of these other markets are separate from ALG (including the Athens Farmers Market) but many growers sell at multiple markets. Please support your local farmers and food producers, where ever you’re able to do so!