This week, I’d like to remind you about a feature of the website that’s been there for some time, but that you may have missed. When we started filling orders paperlessly a few years ago, I revamped the “Order History” that you can view by looking at the Your Account page. Back when we had a sheet of paper with your order on it, you could see right then if a grower couldn’t fill an item you had ordered. Now, we try to tell you (we can see that on our little screens), but I do sometimes get asked days or weeks later about missing items (often when someone else picked up the order, and word didn’t get passed back). The system records every time a grower takes something off your order by adding a note to the comment section of the order. Sometimes they’ll also email you in person, but not always. Additionally, the system records when we put an item in your basket or bag, and how you paid. If something turns up missing because the grower didn’t bring it, or if we later discover a bag with your name on it (usually because we accidentally gave you someone else’s), it’ll record that too. We automatically issue refunds for items you paid for but didn’t receive (and you’ll get an automated email each time), and that gets recorded also. You can see all these notes and details about your order by pulling it up in your order history and clicking the link for the PDF Invoice.
If you want to double-check our packing as we hand you your order, you can print out that invoice and bring it with you or load it up on your smart phone. There’s nothing wrong with that, and we welcome your diligence. By 2pm on Thursday, it should accurately reflect what you’re going to be getting that day. I will say that the paperless system has improved our order filling accuracy tremendously. We still have to refund a couple things each week, but well over 99.9% of the items are getting to where they’re supposed to go.
If you have entered your credit card into our system, we do not run those cards until after pickups close on Thursday night, and the total charged to your card reflects any adjustments that had to get made along the way. If there is any question, the PDF has an item by item accounting of everything you received and was charged for, so we can go back over that at any time.
If you’ve ordered something one week and want to order it again, but can’t quite remember what it was called or who sold it, there’s a simpler version of your order history right on the market page. If you never use it, you can hide it, but what makes it really useful is the items you ordered previously will have an “add to cart” link right next to them if they are currently being offered for sale again. If you like to buy the same things each week, it can really speed up your shopping time.
Also, just a reminder that we don’t actually open and begin filling orders until 4:30pm on Thursdays. Sometimes we get a line of people forming at 4pm, when growers are still trying to load and unload. I get a little worried about having all that truck traffic going through a crowd of people for one, and it’s also just human nature to get a little frustrated when you’ve been waiting in line for a while. If the growers have all come early and we have things under control, we will start filling orders early, as soon as we’re able. But keep in mind that we don’t open until 4:30pm, so if you’re in a hurry at 4 and want your items right away, odds are we won’t be able to help you. We’re usually in a mad rush ourselves just trying to get everything organized in the back. The growers fill items in the order that they were bought, not in the order that you arrive, so getting there super early won’t help you get items in short supply.
It’s been a while since we held a “Grower for a Day” event, but we’re in the beginning stages of planning one out at Blackbriar Farm for Saturday, March 21. We’ll start in the morning working on fencing and sorting some stuff out in their growing orchard, break for lunch (on us), and end with a tour of the whole farm. I’ll have more information later on this free event, but if your interest is piqued, mark your calendars!
And finally, Jeff & Tammy Sosby of Peacefield Farm wrote me to say “we will not have tomatoes until the middle of March due to unforeseen circumstances. So Sorry for the inconvenience.” Several others of our growers are growing tomatoes in greenhouses too, so I’m hopeful you’ll still be able to get some from someone in the meantime.
Thank you so much for your support of Athens Locally Grown, all of our growers, local food, and our rights to eat it. You all are part of what makes Athens such a great area in which to live. We’ll see you on Thursday at Ben’s Bikes at the corner of Pope and Broad Streets from 4:30 to 8pm!